{"id":19644,"date":"2020-07-09T10:42:23","date_gmt":"2020-07-09T09:42:23","guid":{"rendered":"https:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=19644"},"modified":"2020-07-09T10:42:23","modified_gmt":"2020-07-09T09:42:23","slug":"troubleshooting-tablet-wireless-and-bluetooth-device-issues","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=19644","title":{"rendered":"Troubleshooting Tablet Bluetooth Printer and Wireless and Issues"},"content":{"rendered":"

Sometimes a problem will occur on a tablet and the user will be unable to use Bluetooth or wireless to connect a printer or wireless network.<\/p>\n

Further, when they try to search for a Bluetooth device or wireless network they will find that they either can’t find anything or the Bluetooth or wireless settings are missing completely.<\/p>\n

This is usually due to a problem with the Bluetooth or wireless hardware.<\/p>\n

To troubleshoot,<\/strong><\/h3>\n
    \n
  1. Restart the device<\/strong>.<\/li>\n<\/ol>\n

    The problem may be because Windows couldn’t load the device properly after the last restart or woke from sleep.<\/p>\n

    Restarting may cause Windows to load the device correctly.<\/p>\n

      \n
    1. If the this does not fix the problem, try shutting down<\/strong> the device and starting it again<\/strong>. The restart option on the Start menu doesn’t always do a full reboot.<\/li>\n<\/ol>\n

       <\/p>\n

      If the problem persists, it may be worth uninstalling the device and let Windows find and update the device drivers again.<\/p>\n

        \n
      1. Start Season Online and go to Settings -> Printer Setup<\/li>\n<\/ol>\n

        \"\"<\/p>\n

        \"\"<\/p>\n

          \n
        1. There should be an button called ‘Fix Bluetooth’<\/li>\n<\/ol>\n

          \"\"<\/p>\n

            \n
          1. Click this button.<\/li>\n
          2. Restart the device<\/strong><\/li>\n<\/ol>\n

            After the tablet has restarted, the printer\/bluetooth device\/wireless connection will need to be set up again.<\/strong><\/p>\n

            See: http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=3440<\/a><\/p>\n

             <\/p>\n

            If the ‘Fix Bluetooth’ button is not present, This can also be done manually,<\/p>\n

              \n
            1. From the Start menu click on the Cortana\/Search button.
              \n\"\"<\/li>\n<\/ol>\n
                \n
              1. Enter ‘Device Manager’ in the search field and Select ‘Device Manager<\/strong>‘ from the list.<\/li>\n<\/ol>\n

                \"\"<\/p>\n

                \"\"<\/p>\n

                  \n
                1. This should load the Device Manager program.<\/li>\n<\/ol>\n

                  \"\"<\/p>\n

                    \n
                  1. Expand the ‘Bluetooth<\/strong>‘ or ‘Network Adapters<\/strong>‘ list item by double clicking on it. If the device isn’t listed in either the Bluetooth or Network Adapters sections, sometimes it will be listed in the ‘System Devices<\/strong>‘ section instead<\/li>\n
                  2. There will usually be an item in the expanded list with a warning icon beside it. e.g.<\/li>\n<\/ol>\n

                    \"\"<\/p>\n

                    [table]
                    \n[table_head]
                    \n[th_column]Warning Icon[\/th_column]
                    \n[th_column]Description[\/th_column]
                    \n[\/table_head]
                    \n[table_body]
                    \n[table_row]
                    \n[row_column]\"\"[\/row_column]
                    \n[row_column]The device is in a problem state.[\/row_column]
                    \n[\/table_row]
                    \n[table_row]
                    \n[row_column]\"\"[\/row_column]
                    \n[row_column]The device is disabled. (Right clicking and selecting ‘Enable’ might solve this)[\/row_column]
                    \n[\/table_row]
                    \n[table_row]
                    \n[row_column]\"\"[\/row_column]
                    \n[row_column]This usually means that an appropriate driver is not available for the device[\/row_column]
                    \n[\/table_row]
                    \n[\/table_body]
                    \n[\/table]<\/p>\n

                      \n
                    1. Hold down or right click on this item and select ‘Uninstall’.<\/li>\n<\/ol>\n

                      \"\"<\/p>\n

                        \n
                      1. Restart the device.<\/strong><\/li>\n
                      2. Windows will reinstall the device on restart<\/li>\n<\/ol>\n

                         <\/p>\n

                        After the tablet has restarted, the printer\/bluetooth device\/wireless connection will need to be set up again.<\/strong><\/p>\n

                        See: http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=3440<\/a><\/p>\n

                         <\/p>\n","protected":false},"excerpt":{"rendered":"

                        Sometimes a problem will occur on a tablet and the user will be unable to use Bluetooth or wireless to connect a printer or wireless network. Further, when they try to search for a Bluetooth device or wireless network they will find that they either can’t find anything or the Bluetooth or wireless settings are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,8,22],"tags":[53,91,102,128,165,202,249,319,332,459,479,496,570,607],"class_list":["post-19644","post","type-post","status-publish","format-standard","hentry","category-troubleshootinghardware","category-troubleshootingguides","category-troubleshootingseasononlineroad","tag-tablet","tag-not-connecting","tag-bluetooth","tag-connecting","tag-wont-print","tag-cant-print","tag-missing","tag-printer","tag-not-printing","tag-cant-connect","tag-not-working","tag-wifi","tag-wireless","tag-not-finding"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/19644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19644"}],"version-history":[{"count":0,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/19644\/revisions"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=19644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=19644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}