{"id":2904,"date":"2018-04-11T12:54:33","date_gmt":"2018-04-11T11:54:33","guid":{"rendered":"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=2904"},"modified":"2018-04-11T12:54:33","modified_gmt":"2018-04-11T11:54:33","slug":"how-to-setup-new-complaint-types","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=2904","title":{"rendered":"How to Setup new Complaint Types"},"content":{"rendered":"<p>To set up a new customer complaint type:<\/p>\n<ol>\n<li>Go to the Season Icon &gt; Setup Office &gt; System Settings and Default Codes.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2905 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/1-17.png\" alt=\"\" width=\"589\" height=\"446\" \/><\/p>\n<ol start=\"2\">\n<li>Go to the CRM tab &gt; Select the unlock icon and enter your admin\/supervisor password &gt;\u00a0 Select the &#8216;Settings&#8217; and &#8216;Types&#8217; tab.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2906 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/2-12.png\" alt=\"\" width=\"695\" height=\"503\" \/><\/p>\n<ol start=\"3\">\n<li>To add a new complaint type, select the icon with the green plus.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2977\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/1-27.png\" alt=\"\" width=\"44\" height=\"37\" \/><\/li>\n<li>Once you have entered the new Description and cost, select the save Icon to save the changes.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2979 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/1-29.png\" alt=\"\" width=\"670\" height=\"242\" \/><\/p>\n<ol start=\"3\">\n<li>If you go to problem type in the CRM you will see the new complaint type in the drop down menu.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2907 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/1-18.png\" alt=\"\" width=\"272\" height=\"179\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To set up a new customer complaint type: Go to the Season Icon &gt; Setup Office &gt; System Settings and Default Codes. Go to the CRM tab &gt; Select the unlock icon and enter your admin\/supervisor password &gt;\u00a0 Select the &#8216;Settings&#8217; and &#8216;Types&#8217; tab. To add a new complaint type, select the icon with the [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,20],"tags":[],"class_list":["post-2904","post","type-post","status-publish","format-standard","hentry","category-howtoguides","category-howtooffice"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/2904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2904"}],"version-history":[{"count":0,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/2904\/revisions"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}