{"id":2928,"date":"2018-04-10T12:51:41","date_gmt":"2018-04-10T11:51:41","guid":{"rendered":"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=2928"},"modified":"2018-04-10T12:51:41","modified_gmt":"2018-04-10T11:51:41","slug":"how-to-setup-new-complaint-sort-keys","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=2928","title":{"rendered":"How to Setup new Complaint Sort keys"},"content":{"rendered":"<ol>\n<li>Go to Season &gt; Setup Office &gt; System Settings and Default Codes.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2931 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/1-21.png\" alt=\"\" width=\"483\" height=\"355\" \/><\/p>\n<ol start=\"2\">\n<li>Select General &gt; Master Codes.<\/li>\n<li>Use the unlock icon and enter in the admin\/supervisor password to unlock the grid.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2932 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/2-15.png\" alt=\"\" width=\"676\" height=\"492\" \/><\/p>\n<ol start=\"4\">\n<li>If you scroll down the grid you will see CRM_SORT1, CRM_SORT2,\u00a0CRM_SORT3 and\u00a0CRM_SORT4. Select one of these codes.<\/li>\n<li>In the below grid you now enter a new validation code. To save this tab to a new line.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li>To see these changes you will need to close and reopen season again.<\/li>\n<li>When you open the Complaints and select Additional info, you will now be able to see the code you created in the drop down menu.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2933 aligncenter\" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/04\/3-12.png\" alt=\"\" width=\"831\" height=\"553\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Go to Season &gt; Setup Office &gt; System Settings and Default Codes. Select General &gt; Master Codes. Use the unlock icon and enter in the admin\/supervisor password to unlock the grid. If you scroll down the grid you will see CRM_SORT1, CRM_SORT2,\u00a0CRM_SORT3 and\u00a0CRM_SORT4. Select one of these codes. In the below grid you now enter [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,20],"tags":[],"class_list":["post-2928","post","type-post","status-publish","format-standard","hentry","category-howtoguides","category-howtooffice"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/2928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2928"}],"version-history":[{"count":0,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/2928\/revisions"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}