{"id":3424,"date":"2018-05-08T16:01:45","date_gmt":"2018-05-08T15:01:45","guid":{"rendered":"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=3424"},"modified":"2024-05-13T13:03:16","modified_gmt":"2024-05-13T13:03:16","slug":"winprint-error-when-running-reports-in-season-office","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=3424","title":{"rendered":"Winprint Error when Running Reports in Season Office"},"content":{"rendered":"

When running reports in Season office, if you get error messages similar to the below, it generally indicates a problem with your default printer that is setup in Windows. The most common cause is that your default printer is a redirected printer<\/strong>, you will not be able to print reports to screen with a redirected printer as the default printer. The most common error message to see is “Winprint error, could not show preview”<\/strong><\/p>\n

\"\"<\/p>\n

\"\"\u00a0\"\"<\/p>\n

\"\"<\/p>\n

How to Resolve the Issue<\/h2>\n

To resolve the issue, you will need to check that your default printer is set to be a locally installed printer in Windows and not a redirected printer. To see how to check this, follow the below steps:-<\/strong><\/p>\n

    \n
  1. \u00a0Access the control panel and go to\u00a0hardware and sound<\/strong>.\n

    \"\"<\/p>\n

    2. Click\u00a0devices and printers<\/strong>.<\/p>\n

    \"\"<\/li>\n

  2. If your default printer is a redirected printer, it will have the word ‘redirected’<\/strong> after the printer name and in brackets.\"\"<\/li>\n
  3. You will see a list of all your available printers in the ‘Devices and Printers’ Window. \n

    \"\"<\/li>\n

  4. Right click on the printer that you want to set as your default printer and click ‘Set as Default Printer’<\/strong><\/li>\n<\/ol>\n

    \"\"<\/p>\n

    With your default printer now set to a locally installed printer, restart Season Office and try to print off the report again and it should now be working.<\/p>\n

    We would recommend contacting your IT department to turn off printer redirection, so as to avoid any similar issues in the future.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    When running reports in Season office, if you get error messages similar to the below, it generally indicates a problem with your default printer that is setup in Windows. The most common cause is that your default printer is a redirected printer, you will not be able to print reports to screen with a redirected […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,8],"tags":[295,332,369,406],"class_list":["post-3424","post","type-post","status-publish","format-standard","hentry","category-troubleshootingoffice","category-troubleshootingguides","tag-reports-not-working","tag-not-printing","tag-reports-not-printing","tag-report-error"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3424"}],"version-history":[{"count":1,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3424\/revisions"}],"predecessor-version":[{"id":49323,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3424\/revisions\/49323"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}