{"id":3466,"date":"2018-05-09T13:30:24","date_gmt":"2018-05-09T12:30:24","guid":{"rendered":"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=3466"},"modified":"2018-05-09T13:30:24","modified_gmt":"2018-05-09T12:30:24","slug":"error-500-when-uploading-syncing-data-from-the-tablet-to-the-main-pcserver","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=3466","title":{"rendered":"Error 500 when uploading\/ Syncing data from the tablet to the Main PC\/Server"},"content":{"rendered":"<p>When you are syncing\/uploading data you may get an error saying <strong>&#8220;Server returned HTTP error 500&#8221;.\u00a0<\/strong>This error generally means that the connection to the main server has timed out due to a poor connection.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3467 \" src=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/wp-content\/uploads\/2018\/05\/error-500.png\" alt=\"\" width=\"774\" height=\"405\" \/><\/p>\n<h2>How to fix the issue<\/h2>\n<p>Follow the below steps to troubleshoot this problem to try to fix the connection.<\/p>\n<ol>\n<li>Ensure that your tablet is <strong>connected to the WiFi.<\/strong><\/li>\n<li>If your WiFi connection is weak try moving the tablet closer to the router\/access point to enable a stronger connection.<\/li>\n<li>Try restarting the Web app on the tablet and main PC, <a href=\"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=3428\"><strong>Click Here<\/strong> <\/a>to see how to do this.<\/li>\n<li>If you are still having issues you will need to contact Datos, as a <strong>reindex<\/strong> of the database on the tablet may be required to ensure there are no index issues and no bad data.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you are syncing\/uploading data you may get an error saying &#8220;Server returned HTTP error 500&#8221;.\u00a0This error generally means that the connection to the main server has timed out due to a poor connection. How to fix the issue Follow the below steps to troubleshoot this problem to try to fix the connection. Ensure that [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,22],"tags":[],"class_list":["post-3466","post","type-post","status-publish","format-standard","hentry","category-troubleshootingguides","category-troubleshootingseasononlineroad"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3466"}],"version-history":[{"count":0,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3466\/revisions"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}