{"id":3765,"date":"2022-07-26T14:13:11","date_gmt":"2022-07-26T13:13:11","guid":{"rendered":"http:\/\/vger.datos.co.uk\/ClientKnowledgebase\/?p=3765"},"modified":"2024-05-13T11:29:56","modified_gmt":"2024-05-13T11:29:56","slug":"how-to-use-the-complaint-reports-centre","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=3765","title":{"rendered":"How to use the Complaint Reports Centre"},"content":{"rendered":"
    \n
  1. In the Reports<\/strong> Menu click on Complaints > Complaint Reports Centre\"\"<\/strong><\/li>\n
  2. This will open the Complaint Reports Centre<\/strong> as shown below\"\"<\/li>\n
  3. The Output To<\/strong> section of the window allows you to; output the report as a Preview<\/strong> which will open the report on screen, send the report to a Printer<\/strong> to print the report as a physical copy, or Export to File<\/strong> which will save the report as a CSV<\/strong> file which can then be opened in Excel.<\/strong><\/li>\n
  4. Report on Complaints Between\u00a0<\/strong>allows the user to create a report on complaints that occurred between the set From Date<\/strong> and the To Date<\/strong><\/li>\n
  5. Using the\u00a0Report Type,\u00a0<\/strong>the report can be set to show the following;[list]
    \n[li type=”glyphicon-arrow-right”] Single Complaint –\u00a0<\/strong>\u00a0This allows you\u00a0select a Single Complaint in this date range, as shown in image\u00a0 \"\"[\/li]
    \n[li type=”glyphicon-arrow-right”] By Complaint Type –<\/strong>\u00a0Creates a report of complaints based on the type of complaint between the set,\u00a0Complaint\u00a0<\/strong>and\u00a0To\u00a0<\/strong>dropdowns\"\"[\/li]
    \n[li type=”glyphicon-arrow-right”]\u00a0By Customer –\u00a0<\/strong>\u00a0Allows the user to sort complaints based on a customer range, allowing the user to complete a From<\/strong> customer and a To<\/strong> Customer\"\" [\/li]
    \n[li type=”glyphicon-arrow-right”]\u00a0By Product –\u00a0<\/strong>Creates a report of complaints based on the products between the set,\u00a0From<\/strong> product and the To<\/strong> product\"\"\u00a0[\/li]
    \n[li type=”glyphicon-arrow-right”]\u00a0By Rep – <\/strong>Creates a report of complaints based on the Reps between the set,\u00a0From<\/strong> rep and the To<\/strong> rep\"\"\u00a0\u00a0[\/li]
    \n[li type=”glyphicon-arrow-right”]\u00a0By Route – <\/strong>Creates a report of complaints based off the Routes that occur between the set, From Route<\/strong> and the To Route\"\"<\/strong>\u00a0[\/li]
    \n[li type=”glyphicon-arrow-right”]\u00a0By Action User –\u00a0<\/strong>Creates the report of complaints based off the Users between the set,\u00a0From User<\/strong> and the To User\"\"<\/strong>\u00a0[\/li]
    \n[li type=”glyphicon-arrow-right”] Orders Created By User – <\/strong>Similar to the above, this option creates the report based off of complaints against orders created by Users between the set,\u00a0From User<\/strong> and the To User\"\"<\/strong>\u00a0[\/li]
    \n[li type=”glyphicon-arrow-right”] Orders Completed By User –<\/strong>\u00a0Similar to the above, this option creates the report based off of complaints against orders completed by Users between the set,\u00a0From<\/strong> User<\/strong> and the To<\/strong> User\"\"\u00a0<\/strong>[\/li]
    \n[li type=”glyphicon-arrow-right”] Products Confirmed By User – <\/strong>Similar to the above, this option creates the report based off of complaints against products confirmed by Users between the set,\u00a0From<\/strong> User<\/strong> and the To<\/strong> User\"\"\u00a0<\/strong>[\/li]
    \n[\/list]<\/li>\n
  6. The Filter On\u00a0<\/strong>component\u00a0allows the user to filter\u00a0All, Completed, Outstanding or Priority\u00a0<\/strong>complaints into the Complaint Report.<\/li>\n
  7. Additional Options\u00a0<\/strong>section allows for the user to tick whether or not they want the following options shown below.\"\"<\/li>\n
  8. Once you have finished completing all of the desired fields in the Complaint Reports Centre > click on the print button as shown below, to display the report preview\"\"<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    In the Reports Menu click on Complaints > Complaint Reports Centre This will open the Complaint Reports Centre as shown below The Output To section of the window allows you to; output the report as a Preview which will open the report on screen, send the report to a Printer to print the report as […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,20],"tags":[],"class_list":["post-3765","post","type-post","status-publish","format-standard","hentry","category-howtoguides","category-howtooffice"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3765"}],"version-history":[{"count":1,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3765\/revisions"}],"predecessor-version":[{"id":49450,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/3765\/revisions\/49450"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}