{"id":49113,"date":"2023-09-20T13:07:02","date_gmt":"2023-09-20T13:07:02","guid":{"rendered":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=49113"},"modified":"2025-02-25T15:46:44","modified_gmt":"2025-02-25T15:46:44","slug":"troubleshooting-season-crashes","status":"publish","type":"post","link":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/?p=49113","title":{"rendered":"Troubleshooting Season Crashes"},"content":{"rendered":"\n

The program crashing intermittently can be caused by a number of things. It is often difficult to pin down what might be causing the issue.<\/p>\n\n\n\n

However general things to check are,<\/p>\n\n\n\n

    \n
  1. User rights to the Season Folder. <\/strong>Users should have sufficient read and write permissions to the folder<\/li>\n\n\n\n
  2. Anti-virus program scanning the Season folder.<\/strong> Anti-virus program should be configured to ignore the Season folder.<\/li>\n\n\n\n
  3. Windows and network issues<\/strong>. Since the progarm executable and data files are often read from a network drive, problems can occur if the client loses connection to the server or if the server closes a connection. The Windows Event Viewer can be used on either the client PC or the server to try and diagnose problems.<\/li>\n\n\n\n
  4. Windows Update<\/strong>. If updates are pending on the server, this can cause instability. The server should be restarted to allow the updates to clear.<\/li>\n\n\n\n
  5. SQL Cache\/Driver.<\/strong> If the database is in Microsoft SQL Server, Structure caching should be trued off to prevent issues arising from clients using different versions of the SQL Driver.<\/li>\n\n\n\n
  6. Hardware.<\/strong> Clients should be connected to the network using an ethernet cable. Wi-fi connections are slower and less reliable and so are not recommended.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    The program crashing intermittently can be caused by a number of things. It is often difficult to pin down what might be causing the issue. However general things to check are,<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[642,19,8,21],"tags":[],"class_list":["post-49113","post","type-post","status-publish","format-standard","hentry","category-datos-support","category-troubleshootingoffice","category-troubleshootingguides","category-troubleshootingfactory"],"_links":{"self":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/49113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49113"}],"version-history":[{"count":1,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/49113\/revisions"}],"predecessor-version":[{"id":49114,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=\/wp\/v2\/posts\/49113\/revisions\/49114"}],"wp:attachment":[{"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=49113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vger.datos.co.uk\/Clientknowledgebase\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=49113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}