Troubleshooting Season Crashes

The program crashing intermittently can be caused by a number of things. It is often difficult to pin down what might be causing the issue.

However general things to check are,

1. User rights to the Season Folder. Users should have sufficient read and write permissions to the folder
2. Anti-virus program scanning the Season folder. Anti-virus program should be configured to ignore the Season folder.
3. Windows and network issues. Since the progarm executable and data files are often read from a network drive, problems can occur if the client loses connection to the server or if the server closes a connection. The Windows Event Viewer can be used on either the client PC or the server to try and diagnose problems.
4. Windows Update. If updates are pending on the server, this can cause instability. The server should be restarted to allow the updates to clear.
5. SQL Cache/Driver. If the database is in Microsoft SQL Server, Structure caching should be trued off to prevent issues arising from clients using different versions of the SQL Driver.
6. Hardware. Clients should be connected to the network using an ethernet cable. Wi-fi connections are slower and less reliable and so are not recommended.