How to cancel a Customer Receipt

1. Go to Sales Invoicing-> Customer Setup and load the customer you require
2. Click on the Financials tab
3. Click on the outstanding statement amount to load the customers outstanding statement.

4. 4. On the receipts tab you will see any unallocated receipts on the account.
   5. If the receipt is not allocated, Click Here to see how to cancel it.
   6. If the receipt has been allocated it will be on the full statement and you will need to cancel the allocation first.

Cancelling the Allocation

1. Click on the ‘Full Statement From:’ checkbox to load the full statement.
2. Click on the receipts tab
3. Click on the receipt that you need to cancel.

4. In the bottom half of the screen you will see the allocation.
5. You need to right click on the allocation that is in bold writing and click on ‘Cancel Allocation’.

6. You will get a message saying that the allocation has been cancelled. Click yes to close it.

Cancelling the Receipt

1. Any unallocated receipt can now be cancelled from the outstanding statement.
2. Ensure that you are on the ‘Receipts’ tab and select the receipt you want to cancel.
3. Right click on it and select Cancel receipt.

Your receipt will now be successfully cancelled and removed from the customer account.