Setting Up and Using Direct Debits in Season

Setting up customers for direct debit payments

• Open customer set up

• Select the customer you wish to set up for direct debit (Click Here for how to set up new customers) and navigate to the Credit Control Settings tab.

• From here you will want to select direct debit from the method of payment drop down box then fill in the bank information section, sort code, account number etc.

Processing direct debit payments via customer receipts

• Open customer receipts

• In the next window you will need to enter a lodgement ref, date and select the bank account the money is paid into then the amount being banked (this can be left at zero).

• Once the above has been done, tab onto the first line of the grid. Click the receipt management tools menu, automated direct debits and then direct debit creation.

• When the next window opens, select your direct debit type and then a due date (this is what season will use when calculating what direct debits to create, any invoices due on or before this date will be used)

• When the direct debits have been created, the grid will populate with a list of customers and the total owed up to the due date previously selected with the amounts allocated for you. If your not collecting the full amount, you can edit the received amount. This will undo the previous allocations and reallocate the new amount. You can also manually edit the allocation if you need to using the manual button in the allocation tools section.

• The next step is to post the receipts. Click the post button in the bottom right hand corner. A new window will pop up, giving you an overview of your receipts. Click post to finalize and update your customer accounts.

Collection amount and date added to customer statement docket

From Season 20, we have added the collection amount and date to the bottom of the customer statement docket. Your customers who are set up for direct debit can now see on their statement when and what you will be due to collect from them.